Reference

klchart legal terms for India access and data use

We keep our legal terms, privacy handling and access rules in one place so you can check what applies before you open an account.

India accessLocal lawData useCookie settings
klchart klchart legal terms for India access and data use
CONTACT PATHS

Where to send legal requests

When you need help with terms, access, data or account checks, we keep the contact path simple.

Email Write from your registered email, mention the legal topic and include your account name or reference number. That helps us match the request quickly and keep the reply tied to the correct record.
Chat Open chat when you need a quick route for access questions, data corrections or a suspended transaction check. We can log the message and carry the thread into the right queue.
Support form Use the form if you want one written trail for a consent change, a document update or a deletion request. Add clear dates and the exact change you want, and we will confirm the next step.
DATA CARE

How we handle records and access

We treat account records, cookies and device traces as part of the legal record around your account.

Account records

We keep profile details, request history and transaction logs so we can verify identity checks, settle disputes and explain account…

Cookie settings

Cookie settings help us remember your session choices, language and repeat-login preferences.

Access security

Sign-in checks compare new logins with usual device patterns, which helps us spot unfamiliar access early.

Retention

We keep records only as long as we need them for service, dispute handling, tax or legal duties.

Change requests

If you want a correction, send the account email, the exact field to change and any proof that supports it.

Contact trail

Message threads, timestamps and attachments stay linked to the case so we can trace what happened and answer follow-up questions.

Questions on legal access and records

If you want a quick route through the main points, this section pulls together the questions we hear most about access, data use and account records. Each answer stays within the legal position that applies to your account, so the result can change with local law or with the checks we need to complete. Use the answers as a starting point, then reach us through support if your case needs a manual check or a written change.

If local law permits, yes. We check the region rules around your account and payment flow, and we may pause access from places where the law or our checks do not allow it.

We collect the details needed to create the account, confirm identity, process supported transactions and keep a record of support requests. We do not ask for more than we need for those purposes.

Cookies help us remember session choices, reduce repeated prompts and keep you signed in across pages. If you change browser settings, those changes apply the next time the site loads on that device.

We may ask for extra checks before a withdrawal, after a profile edit or when activity looks unusual. That helps us protect the account and make sure the request matches the record.

Send the account email, the field you want changed and any proof that supports the update. We verify the request, make the change where allowed and confirm once the record is updated.

We keep records only for the time needed to run the service, resolve disputes, meet legal duties and protect the account. After that, we delete or anonymise them according to our retention schedule.

Use email, chat or the support form from your account. Include the subject, the account email and any reference number so we can route the request and reply in the same thread.