Reference

Privacy Policy for your klchart account

This page explains what we collect when you open an account, add funds through UPI, Paytm or PhonePe, and contact us about your profile.

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klchart Privacy Policy for your klchart account
REQUEST CHANNELS

How to reach us on data requests

If you want a copy of the data we hold, a correction, or help after you close an account, send the request through the channels below.

Registered email Send your request from the registered email address, include the account ID and say whether you want a copy, correction or deletion. We verify the match before action, then reply with the next step and any extra proof we need.
Live chat Use chat when you need a quicker path for a privacy question or a payment record check. We may ask for the same identity details we use on the account so the reply stays tied to the right profile.
Written request If you prefer a written route, share your full name, contact number and a short note on the data change you want. We process it after verification, then send a status update through the contact method you used.
HOW WE HANDLE

How we handle your records

This policy is built around the records that actually move through an account: sign-in events, device details, payment traces, support messages and the settings you choose.

What we keep

We keep account name, contact details, login events and wallet traces so we can run your profile and answer disputes.

Cookies and storage

Cookies remember language choice, session state and sign-in behaviour.

Security checks

Before changing a sensitive field, we may ask for recent activity, a code or matching contact details.

Retention

We keep records only for the time needed to handle support, disputes, tax or audit duties, then either remove or…

Request changes

You can ask to see, correct, export or delete data tied to your profile.

Contact handoff

When a request needs more than one team, we pass only the minimum details needed to finish it.

Common questions on this policy

These answers cover the privacy questions we hear most often about account data, cookies and record requests. If your request touches a closed account, a payment trace or a past login, we may ask for extra proof before we change anything. The same process applies whether you open the account on phone or desktop, and local law controls where a request can be completed.

We keep the details needed to run your profile: contact fields, login history, device signals, wallet records and the messages you send us. We do not add extra data unless a request or legal duty requires it.

Cookies help remember your session, language choice and some sign-in settings. They also help us spot unusual access. If you clear them, you may need to log in again and set a few preferences once more.

Yes. Send a request through the contact path on this page, and we will check that it matches the account. Where local law permits, we then share the record set that belongs to you.

Tell us which field is wrong and send any proof that helps us verify the change. After we confirm the account, we update the record and tell you when the change is complete.

We keep records for as long as needed for account care, dispute handling, tax duties and audit checks. After that period ends, we delete or anonymise the parts we no longer need.

Only when a service partner needs a small set of fields to send a message, process a payment trace or run a verification step. We do not pass more data than the task needs.

Use email, chat or a written request from the support section. Include your registered details and the change you want, and we will reply after checking the account and any local legal limits.

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